Amazon CEO Jeff Bezos said in his final letter to shareholders as CEO that the e-commerce giant has to “do a better job for our employees.” The letter comes amid ongoing reports of untenable conditions for Amazon workers. And it outlines a strategy that seems odd for a company that has been accused of treating workers like robots: a robotic scheme that will develop new staffing schedules using an algorithm.
Bezos pushed back on the idea that, according to news reports, Amazon doesn’t care for its employees. “In those reports, our employees are sometimes accused of being desperate souls and treated as robots. That’s not accurate,” he wrote.
To address concerns about working conditions, Bezos said the company will develop new staffing...
