A NANDO’S worker has revealed the trick they used to get customers to spend more money when eating at the restaurant. The popular fast-food chain is known for its chicken, but that’s not how they get customers to spend more. The former anonymous worker revealed the tricks of the trade they learned while employed by […]
A NANDO’S worker has revealed the trick they used to get customers to spend more money when eating at the restaurant.
The popular fast-food chain is known for its chicken, but that’s not how they get customers to spend more.
The former anonymous worker revealed the tricks of the trade they learned while employed by Nando’s.
They told the Express: “When I was at the till we had to ask questions that seemed like you were just being nice with customers.
“But they were actually to make you buy more.”
And the trick involves offering olives to customers, which have a cost of £3.75.
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The former employee added: “Like I had to casually say: ‘Do you fancy some olives while you wait for the food to come out?'”
And employees always had to say it before saying ‘Is that it’ or ‘anything else?
That way, customers are more likely to add them as they are already placing their order.
But the olives of course are not free.
They explain that it didn’t work on every customer but many would be swayed to add them on.
They added they would often do this with drink orders too.
As any Nando’s goer knows, the soft drinks are offered with unlimited refills, but the juices aren’t.
They said if someone ordered a juice they would have to automatically ask if they wanted to include another drink on their order.
This way they’d be paying for another glass, which is the same glass the juice comes in.
They explained: “So basically when they finish drinking the juice, they could use that same one to have Coke.
“This way, they end up with two glasses, which is completely unnecessary.”
