In an interview with the Neue Zürcher Zeitung (NZZ) newspaper, Lufthansa CEO Carsten Spohr emphasised the importance of Swiss International Airlines as the group's flagship. But there are challenges. Despite Lufthansa's financial growth last year, there are challenges such as dissatisfied customers and employees, strikes, and the uncertainty surrounding the takeover of Italian airline ITA. Spohr explained in Saturday's edition of the newspaper that customer satisfaction had been affected by various factors, including staff shortages, delivery problems, and a lack of spare parts. He promised an improvement in customer satisfaction. + SWISS to reduce reliance on third party airlines "Our entire industry is still suffering from some long-Covid effects," Spohr said. However, he emphasised that the introduction of new in-flight products such as "Allegris" and "Swiss Senses" will increase satisfaction. According to Spohr, SWISS was the most reliable airline in Europe last year, but there ...
