We handle all kinds of problems here, but...
Pilot fish works as a systems engineer at a Florida company that manages IT for organizations ranging from law firms to medical clinics, so fielding an early-morning support call isn't unusual -- but he's still not quite prepared for this long-time customer.
Customer: "We have all the doors open, not only our office but the whole building."
Fish: Do you have a power issue?
Customer: "You were supposed to have fixed this days ago. It's still a problem."
Fish: I've been off until today. Let me check with one of the other engineers to see what the issue was.
Customer (heatedly): "I don't care! We need someone here right away!"
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