IDG Contributor Network: The sad, perplexing state of Google tech support
Have you ever typed in a URL incorrectly and arrived at what was obviously a fake site? It looks somewhat real -- there is some fake text, a few flat colored boxes, and maybe even an awkward logo for "Googel" or "Appel" designed by what seems like a third grader. It’s a trick, of course. There might be some malware lurking about, but it’s even more likely a ruse to get you to click on something, prove you are human, and see some ads or maybe get re-directed to a real site that has some ads.
This might be a stretch, but that fake site is a good analogy for Google tech support. It’s not really support. It feels a bit like you are dealing with one of those fake sites or a company that may or may not exist. More accurately, it feels like you are a customer of an online ad, which is more true than any of us want to believe.
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