How Valley Behavioral Health uses Slack in a regulated industry
Team collaboration tools have become popular in a variety of sectors in recent years, replacing email with group chat “channels” for real-time communication. For Valley Behavioral Health, that's meant using Slack to improve the flow of information between staffers while ensuring that patient data remains protected.
Although it's largely a Microsoft shop, the Utah-based mental health services provider uses Slack’s Enterprise Grid for internal communications among its 750 employees, connecting doctors, therapists, social workers and other staff members.
Valley Behavioral Health has channels for care coordination and a broad range of other purposes, from HR-related queries to property management issues (users can upload a photo of faulty equipment in office buildings, for example) to IT ticket submission. There’s also a “general” channel allows for informal conversations between colleagues.