DC sues Grubhub, claiming its app is full of hidden fees and jacked-up prices
District of Columbia Attorney General Karl Racine is suing Grubhub for deceptive business practices, saying its food delivery app covertly inflates prices for diners who order through it. The suit demands an end to a laundry list of allegedly illegal practices as well as financial restitution and civil penalties.
The newly filed lawsuit argues that Grubhub’s promises of “free” online orders — and “unlimited free delivery” for Grubhub Plus — are misleading. While customers can make pickup orders for free, the company charges delivery and service fees for standard orders and service fees for Grubhub Plus orders, displaying the service fee until recently as part of a single line with sales taxes. “Grubhub misled District residents and took...