Chipotle co-CEO: Half of restaurants have poor service
NEW YORK (AP) — Chipotle co-CEO Steve Ells said that half of the burrito chain's more than 2,100 restaurants have less-than-excellent customer service and that the company is now training employees to clean dirty napkins off tables, make sure the soda fountain is organized and keep the glass on its front doors free of fingerprints.
Ells said at a conference Tuesday that the company let customer service slip as it focused on adding new food safety protocols after an E. Coli outbreak last year sickened some customers.