Summary: Participants rated Bing Chat as less helpful and trustworthy than ChatGPT or Bard. These results can be attributed to Bing’s richer yet imperfect UI and to its poorer information aggregation.
One of the benefits of the generative-AI bots is that they shortcut the task of information foraging . They aggregate pertinent information from multiple sources for users — saving them the effort of inspecting different web pages, extracting relevant information, and then combining it into a coherent answer.
In a diary study conducted with three bots, we found that people rated the conversations with these bots as highly helpful and trustworthy. However, there were some differences in the ratings for the three bots, due to their different capacities and interfaces.
