NEW YORK (AP) — Sandy Jensen's customer service job at a Sam's Club in Fullerton, California, normally involves checking members' ID cards at the door and answering questions. But the coronavirus has turned her into a kind of a store sheriff.
Now she must confront shoppers who aren't wearing masks, enforce social distancing measures like one-way aisles and limit the number of people allowed inside. The efforts sometimes provoke testy customers.
"They are behaving worse now," Jensen said. "Everybody is on edge. I have hostile members in my face."
Her frustration is shared by store workers across the country, who are suddenly being asked to enforce the rules that govern shopping during the pandemic, a tension-filled role for which most of them have received little or no training. The burden is sure to become greater as more businesses in nearly a dozen states start to reopen.
Even if a security guard is posted at the store, employees complain they are often left to stand up to defiant shoppers.
“I think that people are pushing back because their freedoms are being controlled," said Marc Perrone, president of the United Food and Commercial Workers International Union, which represents 1.3 million members including grocery workers. “Members don’t feel comfortable trying to corral the customer. Management will take the customer side.”
Store tensions recently resulted in violence in at least two states. A Michigan security officer was fatally shot last week after telling a customer to wear a mask at a Family Dollar store. Two McDonald’s employees in Oklahoma City were shot Wednesday by a customer who was angry that the restaurant’s dining area was closed, police said.
Also in Oklahoma, one city abandoned its mask rule after store clerks were threatened. And...
