Travelocity failed to pay refund after charging customer twice
Travelocity failed to pay refund after charging customer twice
A few days later, I contacted Travelocity to make a couple of changes.
A representative confirmed that I could apply the credit from my first trip to the second one.
The agent clearly said, “No, you will be credited the original itinerary costs toward the changed itinerary costs.”
[...] I’ve paid for both itineraries, and Travelocity refuses to answer my appeal.
Travelocity says the new itinerary was for a new trip, not a change in itinerary, and I am responsible for both.
Vacation packages can be a little tricky when it comes to refund rules.
Each component can have a different set of terms, and they’re not always obvious.
In it, the company sent you a series of what appeared to be boilerplate responses, denying your refund.
No matter how hard you tried to explain the problem, the company simply sent you another “no.”