Your next Taco Bell drive-thru order might be handled by AI — and an AI may have helped you get a Chalupa already. Parent company Yum! Brands has been testing its “Voice AI” technology at more than 100 Taco Bell drive-thru in the US, and now Yum! aims to bring the technology to “hundreds” of Taco Bell stores by the end of the year, according to a press release.
Yum! is pitching the AI tech as a way to ease task load for staffers, improve order accuracy, and reduce wait times — all, of course, while “driving profitable growth for Taco Bell, Yum! Brands and their franchisees.” But the fast food industry’s experiments with AI have had mixed results so far: while Wendy’s has been thrilled with its tests, McDonald’s recently pulled back its...
