AN easyJet passenger has told how she was forced to share a room with a stranger or face sleeping in the hotel lobby after her flight was cancelled.
Margaret Elizabeth, 27, was forced to stay in a double room with an unknown man after her flight from Croatia was delayed overnight due to adverse weather.
The pair were among four solo travellers in the group, alongside two women who were also forced to reluctantly share a room at the Royal Hotels & Resort Dubrovnik.
Passengers on the 11.30am UK-bound journey had been at Dubrovnik airport for 18 hours when the flight cancellation was confirmed, before they were taken to the hotel at 4am.
Despite her pleas against the “inappropriate” arrangement, airport staff informed her the only other option was to bunk down in the lobby.
The communications officer blasted the company for putting her in a “dangerous” situation that left her feeling both “scared and exposed”.
Margaret, from Balham, south London, told The Sun: “I was exhausted but I couldn’t sleep because I was deeply uncomfortable with the situation. A part of me wishes I stayed in the lobby.
“I couldn’t help but quietly cry out of frustration. The man seemed nice, but at the end of the day I was still sleeping with a stranger in a small, confined room.
“In the morning I got changed in the bathroom quickly and rushed out, which meant I ended up leaving some things in the room accidentally.
“EasyJet needs to do something about this. It is dangerous and negligent to put anyone, let alone a young female woman, in a position like this.”
The flight eventually left the following day at 1.30pm on September 10, more than 26 hours after the original departure time.
Margaret filled out a compensation form and sent an email complaint to EasyJet customer services who told her they “sincerely apologise for the discomfort the room-sharing situation caused” and recognised it was “not appropriate”.
A spokesperson for the budget airline said: “We are extremely sorry for Margaret’s experience when her flight was delayed overnight. The safety and welfare of our customers is our highest priority.
“It is not our policy to allocate passengers not travelling together a shared room so this should never have happened.
“We are investigating how this happened and take steps to ensure it does not happen in the future.”
