ROKU users are panicking after spotting unfamiliar devices in their account settings.
In a Reddit thread from July 22, an eagle-eyed user shared that she had discovered two stowaways under her Roku profile.
“Can someone please tell me why I keep having random devices show up on my account?” the Redditor wrote.
“I changed my password and now I have 2 other Roku devices showing on my account. The ones circled are not mine.”
The user included a photo showing four devices including a suspicious soundbar and Roku TV.
Other Redditors speculated a neighbor had gained access to her account or was leeching off her Wi-Fi.
“Change the WiFi password,” one user urged.
However, the original poster insisted she didn’t see the other devices anywhere besides her Roku app.
“Please contact Roku Customer Support,” another user begged.
“They have access to the account and if there’s something going wrong on the account backend, they can escalate.”
The user ultimately reached out to Roku customer service and a representative vowed to “escalate the issue.”
Problems with unrecognized devices have cropped up among several users.
An anonymous user posted a similar story to the Roku support forum last month.
“I use an older top set Roku and remote. There are unknown devices connected to it,” the user wrote.
“Looking back at my internet data usage it’s obvious when it’s been used.”
While it is unclear what is causing the issue, users will be thrilled to hear there is a simple fix.
Log into your Roku account online using the corresponding email address and password.
If you forgot the email associated with your account, this information can be found in the Roku app or your streaming device.
From the Home menu, navigate to Settings, followed by System.
You will see a tab labeled “About,” which contains the email address associated with your account.
The company is best known as a popular provider of free, ad-supported streaming television - or SMART TV for short.
Roku, Inc. was founded in 2002 by Anthony Wood, an English-born businessman who relocated to the United States as a teenager.
Wood wanted to help TV fans watch what they wanted when they wanted and came up with the idea of a TV operating system with access to online content.
Roku released its first product in 2008 – a streaming box called the Roku DVP, which sold 10 million units in just six days.
The company’s hardware is compatible with any TV that has an HDMI connection. This means virtually anyone can access the streamer’s growing body of content.
Each player comes with a Roku remote to navigate on-screen menus and control playback.
The company also licenses its operating system to television manufacturers like Toshiba and Hisense to create Roku-branded TVs.
The streamer has steadily been expanding its portfolio on The Roku Channel.
It boasts free content from over 250 partners, including live news from networks like NBC, Fox, and CBS.
The ever-growing library boasts over 350 live TV channels and 80,000 free movies and shows.
After signing in on the Roku website, locate the “My devices” section.
You can remove devices by clicking on them and selecting “Remove device from account.”
You will be asked to confirm the selection by clicking “Yes, remove device.”
