A CUSTOMER was horrified after ordering a £3 top from Vinted – only for it to arrive in a ‘poo-filled nappy’.
After purchasing the top on the second-hand goods app, the user was disgusted to see the state it arrived in.
Sharing pictures, the black crop top appears to have arrived in a packet of nappies – with a dirty one included in the bag.
The message exchange between buyer and seller was shared on social media, where it has garnered over 10,000 likes.
The customer says the top was “absolutely covered in s**t” and called it “disgusting”.
They added: “It absolutely stinks I am retching.
“I’ve had to throw the top out…
“I’ve used Vinted for four years and never once had a problem whatsoever.” [sic]
The seller claims they believed they had sent it in a clean nappy and nappy bag “to recycle and repurpose it”, saying it was all they had available to protect the garment in order to post it “ASAP”.
They go on to explain: “My husband must have put the used one back in the nappy packaging as we do that so we know when it’s time to stock back up, I am so sorry.”
The seller suggests the buyer “cleans, washes and soaks” the tainted top, and offers to pay for dry cleaning.
The customer instead opts for a refund.
The exchange horrified Instagram users.
One viewer commented: “At this point I’d refund, compensate, delete Vinted and all my social media and book a long holiday to get over this monstrosity.”
“Why would you send clothes in a nappy in the first place? Am I missing something here?” another baffled user wrote.
Someone else joked: “Crop top or crap top?”
“V bad day to have eyes,” quipped another viewer. [sic]
Vinted customers in the UK have rights under the company's Buyer Protection policy, which is automatically applied to every order made through Vinted for a fee.
This policy includes a refund policy that means customers are entitled to a refund if:
The Vinted Refund Policy unfortunately doesn’t cover items that don’t fit you or don’t suit you. You can still talk to your seller about a return, but it’s their decision whether to accept the return or not.
If you need a refund, you need to report the issue within 2 days to request it.
Another person added: “I am full convinced these people are not real. Just how?????!!!!!!!”
“Nappies are expensive, who the f**k is sending one in a clean one even?!” pointed out one user.
Another user called it “biological warfare” while others hoped it was a joke.
Shockingly, this isn’t the first time a similar incident has taken place on the app.
Earlier this year, Ishan Ali was stumped when the postman knocked on his door and handed him a bag of his least favourite flavour of crisps – cheese and onion.
Inside? Some clothes he had ordered on Vinted.
Meanwhile other sellers avoid any big surprises, with one listing a £2.80 dress while fully admitting it had been “slightly puked on”.
