THOUSANDS of Santander customers have been left fuming after their online banking crashed. The Spanish bank is yet to rectify the glitch, leaving users unable to access their cash online. Customers began reporting an issue with their online banking service at 7.45pm tonight, according to Down Detector. By 8.45pm, almost 1,400 people had complained. According […]
THOUSANDS of Santander customers have been left fuming after their online banking crashed.
The Spanish bank is yet to rectify the glitch, leaving users unable to access their cash online.
Customers began reporting an issue with their online banking service at 7.45pm tonight, according to Down Detector.
By 8.45pm, almost 1,400 people had complained.
According to the site, 50 percent of the problems being reported are with Santander‘s Mobile Banking app and 43 percent with its online banking system.
Santander said it was investigating the issue “as a matter of urgency”.
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“We’re aware some customers are experiencing issues accessing our services,” the bank’s UK company tweeted.
“[We] are investigating the issue as a matter of urgency.
“We’re sorry for the inconvenience caused and will provide further updates shortly.”
For one client, the glitch means she won’t be able to feed her kids because she’s unable to pay for her online food shop.
“Need to authorise a payment for my online food shop. Two children to feed… get this sorted!” Kerry Farquhar tweeted.
“My card is getting declined also.”
“So, can’t pay for my online shopping tonight as I can’t access the app to verify,” another said.
“Time to move banks had enough of this ‘service’,” wrote another.
“It’s so often isn’t it! I’m thinking the same,” blasted a third.
Ruby Khan said: “I need to transfer my mortgage payment. This is ridiculous. I cannot log in to transfer this.”
Lauren Brooks posted: “Sort this – I have a baby with no baby milk and shop shuts at 11pm!”
It comes months after the bank suffered a mass outage that left customers locked out of their accounts for hours.
More than 1,000 members could not log into their accounts through online banking and mobile app services from 5.30am on November 22, according to Downdetector.
More than half of customers were reporting problems logging into their mobile banking account, 24 per cent could not get onto their online banking account and 23 per cent had mobile app login issues.
Angry customers took to social media to complain about the service crisis, with many unable to make bank payment transfers or view their balance.
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One said: “What’s wrong with the app? Can’t log on”.
Another tweeted: “When will your app be fixed?”, while another commented: “Why is your app constantly down with [me] being stuck on the loading screen then [it] crashing!”
