AN Amazon shopper has revealed a little-known tip which got her a whopping £335 refund – here’s how you could get it too.
The shopper isn’t the only person who has managed to claw back some cash from the online giant – it’s worth checking whether you’re due a refund.
If you’re paying for Amazon Prime services, such as film or music streaming, but you don’t use them – you may be able to get your cash back.
To become an Amazon Prime member, you have to pay £7.99 a month or £79 a year, while students can pay a discounted rate of £3.99 a month or £39 a year.
The membership grants access to Amazon Video, Amazon Music, and Amazon Reading, as well as free one-day delivery on certain products and exclusive discounts on items.
But you have to pay more for services like Amazon Music Unlimited, which offers 73million more songs than Amazon Music, which comes free with Prime.
Read more on refunds
Amazon Music Unlimited is £9.99 a month, or £8.99 a month for Prime members.
So if you have a Prime subscription as well as a Music Unlimited subscription, you’re looking at coughing up £203.76 a year.
But with wages being clobbered by the cost of living crisis, you might not have the extra cash to spare for this luxury.
While you’re entitled to cancel your subscription at any stage, you could go one step further and pinch back some pennies.
Amazon has previously said that any customers, either those who pay annually or monthly, who haven’t got the most out of its services may be eligible for a refund.
And some customers have taken advantage of this promise.
In the Facebook group, Extreme Couponing and Bargains UK, one woman announced her refund victory.
She said: “I realised I have Amazon prime at £7.99, and Amazon music at £5.99, coming out of my bank monthly.
“I never use either apart from a monthly subscription through Prime for shampoo.”
After spotting this, she contacted Amazon, explaining that her membership hasn’t been used to its full advantage, despite paying for it for years.
She said: “I secured a 24 month refund for both Amazon Prime and Prime music – a total of £335.”
The post amassed lots of attention, receiving 3,000 likes and 1,600 comments.
Another Facebook user commented: “Well done you, I was paying for Amazon Music for about a year and didn’t use it – I got a refund thankfully, they’re really good at refunding!”
Others also took to the same group to post about their refund success stories with Amazon.
One person said: “Thank you to the lady who posted about Amazon. I’ve just had £63.92 back.
“It’s not loads, but better in my pocket than paying for something I haven’t used.”
We asked Amazon what its policy was for refunding unused services, and it said: “Paid members who haven’t placed an order using the benefits of Amazon Prime are eligible for a full refund.”
To speak to a member of Amazon’s customer services, simply log in, click on “Your Account”, then find “Contact Us” to speak to a representative via live chat or phone.
Elsewhere, thousands of people on minimum wage are underpaid – here’s how to check if you’re owed money.
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Plus, one person found a hidden savings account using an easy five-minute check – and what happened changed their life.
And here’s how to avoid missing out on the £150 council tax rebate.
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