BARCLAYCARD customers are unable to log into accounts online after the bank has run into technical difficulties this morning.
The credit card company has millions of customers in the UK, and the crash has left some people unable to access their accounts and make a payment.
Over 150 customers have complained on outage service Downdector, with issues starting from 8:15am this morning.
Of complaints raised, 91% were in regards to login issues, 6% had problems making payments, and 2% had trouble using the app.
The area most affected appears to be London, with other places like Brighton, Cardiff, Birmingham, Manchester, Nottingham and Norwaich affected too.
Customers are complaining on Twitter about being unable to log into accounts.
One customer said: “Hi @Barclaycard can you fix your app.”
While another said: “Unable to log in this morning.”
Another customer vented: “Still can’t log on this morning. Extremely frustrating.”
Barclaycard’s customer service account on Twitter has been replying to some customers experiencing problems.
It tweeted to one customer: “We are aware of the issues at the moment and are working to fix this as quickly as possible.”
The Sun has contacted Barclaycard for a comment.
Barclaycard customers aren’t the only ones who have experienced service crashes when trying to use online banking services recently.
Over the weekend, Halifax and Lloyds customers couldn’t access their accounts on Sunday morning.
The tech problem affected customers of Halifax, Lloyds Bank and Bank of Scotland across the country and started at around 10.30am.
While Tesco Bank went down last week, locking hundreds out of their accounts too.
Customers said they were unable to view their credit card accounts – Tesco Bank no longer offers current accounts after closing them last year.
Unlike telecoms companies, banks do not have a fixed compensation scheme for service disruption, although depending on how much it has affected you, you may be entitled to some money back.
It is worth gathering evidence of your problems so you can make a formal complaint to Barclaycard directly.
Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.
If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.
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If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.
You can find out more details about how to complain to Barclaycard on its website.
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