THREE mobile customers can’t text, make phone calls or access the internet due to a huge signal outage this morning.
More than 3,000 consumers have reported problems with the network today.
According to Downdetector, users are facing issues with signal and accessing the internet.
The problems started at around 10am this morning and it’s not clear when they will be resolved.
But Three, which has 10million UK customers, said it is aware of the outage and working to fix the signal issues.
Frustrated customers took to social media to complain about the outage.
One Twitter user said: “I have no service. I’ve switched off my phone and restarted. Why is your network down?”
Another customer said their signal “just died on a very important phone call”.
“I haven’t seen any announcements, but my mobile data has suddenly stopped working,” another consumer added.
“I’ve restarted my phone but that didn’t help, so I’m not sure what the other options are. My phone bill is all paid, no contract expiry issues.”
In response, Three said: “We’ve now been made aware of an issue, and are working hard to get things back up and running as soon as we can.
“In the meantime, please try restarting your phone.”
There is no automatic compensation scheme for mobile networks like there is for broadband and landline firms.
But that doesn’t necessarily mean you won’t get any compensation if your signal cuts out.
Previously, Three has given customers up to £20 off their bills following a nine-hour signal failure.
You should keep a note of how long the outage lasts for, and any inconvenience it causes you.
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If you have to spend any money due to the outage, make sure you keep evidence of that, too.
To complain, you’ll need to call Three on 333 or follow its formal complaints procedure.
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