A MUM was left in shock after she was charged £336,865 for one month’s electricity bill. Emma Martin, 40, couldn’t believe her eyes when she saw the massive bill from energy giant EDF when she was changing her payment plan. And she was shocked after contacting the company about the mistake – before being told […]
A MUM was left in shock after she was charged £336,865 for one month’s electricity bill.
Emma Martin, 40, couldn’t believe her eyes when she saw the massive bill from energy giant EDF when she was changing her payment plan.
And she was shocked after contacting the company about the mistake – before being told she could split the huge bill over 36 months.
Emma, from Hartlepool, Durham, said: “As you can imagine I was very concerned.
“When I first saw that number I had a bit of a panic because it’s not what you expect to see when checking your monthly bills.
“I instantly knew there had been a mistake but no one from EDF would reassure me the problem would be sorted out.
She said she had tried to resolve the issue with the company through phone calls and the company’s online chat but was not satisfied with the response.
“When I called their phone lines they just cut out and on their online chat they replied around once every 16 hours,” the mum added.
“When I finally did get through to someone they plainly asked me if I wanted to split the payment over 36 months which was just mental.”
A spokesperson for EDF said: “When setting up the Direct Debit online, an incorrect electricity meter reading was submitted which resulted in the higher monthly charge.
“Mrs Martin has never received a bill for this amount and we’ve now corrected the meter readings.”
