HAVE you ever had a persistent ‘new message’ notification on Messenger that just won’t go away? You’re not alone – here’s how to fix it.
Facebook Messenger users are reporting that there’s a glitch on the app that displays a constant notification badge even though there is no new message.
The common glitch can be caused by a number of things, ranging from small problems with the app to using Messenger on a laptop or PC browser.
You might even have a new message in your ‘Requests’ folder that can be triggering the new notification.
In some cases, a user replying to a message with an emoticon or ‘thumbs up’ can cause a recurring unread message because of the mobile app’s algorithms.
There are several steps you can take to try to tackle this issue.
For starters, you can try the ‘mark all read’ option.
To do this, you have to log into Facebook desktop (not your mobile app) and then click the Messenger icon in the top-right navigation.
Scroll down to the very bottom of the drop-down menu and tap “Mark all as read.”
Then, you’re going to want to log in and out from messenger on the app several times, and that should resolve the issue.
However, if the problem still persists you can try to clear the data and cache of the application by going to your phone’s settings.
Once you’re in settings hit Apps > Messenger > Storage > Clear cache.
If all of the above fails, you can try to ‘report a problem’ on the Messenger app.
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