A MUM has blasted a pair of estate agents who she caught on camera slamming her home as ‘disgusting’. The pair were walking round the £300,000 bungalow, in Ramsgate, when they started slagging off the property. The mum, who didn’t want to be named, had a camera set up in her children’s bedroom, as they […]
A MUM has blasted a pair of estate agents who she caught on camera slamming her home as ‘disgusting’.
The pair were walking round the £300,000 bungalow, in Ramsgate, when they started slagging off the property.
The mum, who didn’t want to be named, had a camera set up in her children’s bedroom, as they have autism, and ended up capturing the incredible exchange.
The estate agents, a man and a woman, said the three-bed house should be ‘knocked down’ it was in such poor condition.
While they also speculated about how many people stay at the house, with the mum confirming it was only herself, her partner, 30, and their two sons, aged five and nine, who live there.
The agents seemed to have wrongly assumed the owner’s sister and her partner lived there as well.
After catching the pair’s conversation on tape, the mum fumed: “I am just so angry I was so shocked when I saw it.
“They were all nice to my face. The camera is there to monitor the kids, they have autism.
“We keep a camera in the room for the childrens’ safety due to them getting up in the night often.
“I was disgusted, I just felt so low and worthless. I just didn’t expect anything like that.”
The mum stumbled across the conversations when reviewing the tapes for her children.
She fumed: “One of them said our house was disgusting
“They felt the needed to have a conversation about my family slagging us off in our home when they thought we weren’t looking
“We trusted them with our home and they disrespected us.”
The mum, 33, said they ‘trusted’ the professionals, who can be heard saying the floors also needed a good ‘mop’.
In the clip, the male agent points at pet food, and says: “The cat food is there, how disgusting is that?”
While the woman says: “Everything in this house you need to clean up, everything.
“You might as well knock it down.”
The man replies: “It’s that bad you might as well.”
A spokesperson for the estate agents said: “Since learning about this most regrettable incident at the weekend, [estate agents] have been in close contact with the client and her sister who instructed [estate agents] to market the property.
“We have apologised unreservedly for the inappropriate and unprofessional discussion that took place between two staff members at the property on Saturday.
“Both staff members are extremely sorry for the upset they have caused and are highly embarrassed by their conduct.”
They added: “[Estate agent] rigorously trains its staff to treat customers fairly and with respect at all times.
“We are disappointed that the behaviour of these staff members falls far below the standards for which [estate agents] are known.
“This is most regrettable as we have never previously experienced an incident of this kind and both staff members have had an unblemished record prior to this happening.
“Nevertheless, we completely agree with the client that this conversation should never have happened and fully appreciate the distress it has caused.
“We are taking the matter very seriously and will continue to work closely with the family to do everything possible to make amends.
“We will also be following our internal procedures with the staff involved and taking appropriate action.”
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