LIDL is recalling certain blocks of cheddar cheese over concerns they may contain pieces of plastic making it unsafe to eat.
Affected blocks are 900g packs of “Simply Mature White Cheddar” with a best before date of December 26, 2020.
Other blocks of the same cheddar with different best before dates are not affected, and neither are other products in Lidl’s “Simply” range.
If you’ve bought an affected block of cheese you should not to eat it.
Instead, return it to a Lidl store for a full refund, with or without a receipt.
Alternatively, dispose of the product and email customer.services@lidl.co.uk including a photo of the cheese with the best before date clearly visible on it.
PRODUCT recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.
Lidl’s customer services team will then process a refund to you via letter.
The Sun has asked Lidl exactly how letter refunds will be sent but we imagine you’ll be get a money-off coupon in the post.
We’ve also asked how much the cheese cost, whether this is a regional or UK-wide problem, and how many affected blocks were sold. We’ll update this story if we get a response.
Customers with queries can contact Lidl’s customer services on 0370 444 1234 or by emailing customer.services@lidl.co.uk.
Lidl doesn’t sell products online so if you have this item you’ll have purchased it from one of Lidl’s 800-plus UK stores. Use Lidl’s store locator tool to find your nearest.
Lidl launched a new loyalty app for the first time last month, which gives you discounts on food, Sky bills and cinema tickets.
It’s also giving away free Halloween doughnuts to members of the scheme.
But shoppers have complained that a glitch with the new app has stopped them getting £5 discount.
