The lack of toilets on the Elizabeth line has been blamed for passengers attempting to force open train doors, leaving them stranded outside Paddington station for up to five hours.
Four trains on the Lizzie Line, two Heathrow Express trains and a Great Western Railways intercity service came to a standstill at around 6.45pm on December 7 last year when Network Rail overhead power cables near Ladbroke Grove were damaged.
A report by the rail watchdog and a passenger action group on Thursday found that passengers on both the Elizabeth line and the Heathrow Express faced a "frustrating and chaotic ...
