Optimum customers in Metro New York experienced a major service disruption on Monday evening, affecting Wi-Fi and landline internet. Over 9,700 users reported issues, with 56% facing landline problems and 25% a total blackout. Calls to customer service saw long wait times, exceeding 35 minutes. Optimum acknowledged the outage through their support account and stated efforts are ongoing to resolve the issue, although no repair time is available yet.
