Trai introduced new rules requiring telecom operators to compensate subscribers for service outages exceeding 24 hours at the district level. The regulations include a graded penalty system and increased penal amounts for failing to meet quality benchmarks. Operators must offer rent rebates or validity extensions for affected postpaid and prepaid customers. Fixed-line providers will also compensate if faults are unresolved beyond three days. Additionally, broadband service providers must activate 98% of connections within seven days. The new norms will become effective after six months.
