Air India has introduced real-time baggage tracking on its website and mobile app to address passenger complaints about lost and delayed baggage. This feature provides end-to-end tracking, covering check-in, security, aircraft loading, and baggage claim areas. Passengers can track their bags by scanning the barcode on their baggage receipts, with information available in the 'My Trips' section of the mobile app. The initiative aims to enhance the passenger experience with timely updates and notifications.
