Most of us focus on how much we know, but the ability to connect and be present in the midst of tasks is what sets leaders apart.
Imagine you're having coffee with a prospective client and the entire time you're talking, you're simultaneously replying to texts and emails. You're talking to the client with your mouth, but your eyes are on your phone. You may think your solutions to your client's problems are extremely important, but the next day, the client tells you they've decided to go in a different direction. The reason? You lack relational intelligence.
