AT&T service technicians toting company-issued iPads instead of the laptops they once carried are ill-equipped to solve some customer problems, according to a parade of IT professionals criticizing what they say has been a wholesale switch to tablets.
Sparking a torrent of complaints on Reddit’s section devoted to networking was this anecdote:
“I work for a medium-large-sized networking company and I test and turn up new equipment on our various circuits. Today, the lady that sits next to me was on the phone for several hours with AT&T trying to get a resolution for an issue using a TeloIP device that combines the bandwidth of several DSL modems into one decent connection. … So we requested AT&T send a tech out.
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