Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode

Two years after US-based Neato Robotics closed up shop in 2023, its robot vacuum cleaners have reached the end of the road (or rather, hallway). Users are receiving emails notifying them that their Neato robovacs will no longer have access to cloud services, meaning they can’t be controlled through the robots’ MyNeato app anymore. 

In an email obtained by The Verge, Neato Robotics explained the decision to users, stating, “Since Neato ceased operations in 2023, Vorwerk has continued maintaining the Neato cloud platform to honor the original five-year service promise. However, cybersecurity standards, compliance obligations, and regulations have advanced in ways that make it no longer possible to safely and sustainably operate these legacy systems.”

The end of cloud support means Neato’s robovacs will now only work in manual mode, meaning no more customizing your routines or controlling your robot from the MyNeato app. 

Unfortunately, this doesn’t exactly come as a surprise, since Neato, which was acquired by Vorwerk in 2017, announced earlier this month that it will be phasing out cloud services for its robovacs. This comes just two years after it promised customers it would continue to support the vacuums for five years. The Verge has reached out to Vorwerk for comment, and we will update this article if we get a response.