The Federal Trade Commission has charged Sitejabber, an online review platform, with violating its new fake reviews rules by using point-of-sale reviews to misrepresent what customers think about products. In one of its first enforcement actions under new rules banning companies from making or selling fake reviews, the FTC is ordering the company to stop.
The FTC says Sitejabber “deceptively” punched up businesses’ review counts by incorporating responses to point-of-sale questionnaires asking customers to rate and review their shopping experience, before they’d actually gotten any products or services. It also alleges that by giving its clients tools to publish that feedback on their own sites, Sitejabber enabled them to mislead people...
