Sonos CEO Patrick Spence said the new Ace headphones got off to a strong start and helped spur “year over year revenue growth” that slightly exceeded the company’s expectations as part of its third quarter earnings on Wednesday afternoon. But that success was immediately “overshadowed” by ongoing woes with the redesigned Sonos app.
The company is now delaying two hardware releases originally planned for later this year as it deploys an all-hands-on-deck approach to fixing the app. “I will not rest until we’re in a position where we’ve addressed the issues and have customers raving about Sonos again,” Spence said during the afternoon earnings call.
“We believe our focus needs to be addressing the app ahead of everything else,” he...
