Following the decision on Friday by London’s transport authority not to renew Uber’s license to operate in the city, newly installed CEO Dara Khosrowshahi has published a letter in the Evening Standard apologizing for the company’s myriad of mistakes.
“While Uber has revolutionised the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way. On behalf of everyone at Uber globally, I apologise for the mistakes we’ve made,” Khosrowshahi wrote.
The letter takes a slightly more acquiescent tone than the one Khosrowshahi sent to Uber employees on Friday, where he wrote that “it’s worth examining how we got here,” and that “the truth is that there is a high cost to a bad reputation.”
