Everyone who’s booked on a stay on Airbnb likely has a check-in horror story: that one apartment nestled deep inside a confusing, labyrinthian complex, accessible by way of a hard-to-find lock box hidden inside a tall row of shrubbery with a key code buried in an email message you’re having trouble finding. Airbnb knows that its check-in process is inconsistent and, often, not ideal — at least when compared to a standard hotel. So the company is making a big effort to streamline the process and make it less confusing.
So Airbnb is building its new process right into its app as an opt-in, step-by-step guide hosts can create using photos and text instructions. Because hosts aren’t always...
