Artificial Intelligence: exploring new paths

The democratisation of ChatGPT has boosted the use of artificial intelligence (AI), leading companies from different industries through new paths and making them rethink their operations. While we prepare to explore this unknown path, we are aware of the challenges that lie ahead, but also excited about the possibilities and opportunities that may arise.

Dans le contexte des compagnies d’assurance, la numérisation des systèmes d’information est une étape fondamentale. The need to adapt to market changes, the clients’ expectations and the demand for flexibility require a permanent commitment to exploring and experiencing new approaches, while aiming at contributing to an increase in productivity, an improvement in operational efficiency and the customisation of the clients’ experience.

The fields of opportunity are broad. We would like to particularly highlight the transformation in the software engineering field, in which assistants provide suggestions and code reviews, contributing to an increase in productivity and improving the quality, performance and security of the applications. Other relevant field is that of assistants capable of interacting with companies’ local information, fostering a consistent and centralised knowledge base, which allows accelerating the staff’s learning curve and increasing the productivity.

An emerging field for AI implementation is claims management, in which we observe various use cases, as well as a potential to increase the automation level of the assessment process, manage the complaint process more efficiently and automatically generate customised letters according to the context.

Despite the promising opportunities, we cannot ignore the challenges and risks associated with adopting AI. Training models with companies’ specific data, complying with the regulation, ensuring the security and privacy of the data, and mitigating potential biases are just some of the issues to tackle. We would also like to highlight the challenge of dealing with the quality and integrity of the used data, since the accuracy and reliability of the information is vital to the successful use of AI.

As we explore this path, we believe we are ready to face these challenges and explore different opportunities. We are determined to integrate the power of artificial intelligence to boost the innovation and incorporate improvements from AI, while ensuring they address real business challenges.