Courtesy of Quadient
This as-told-to essay is based on a conversation with Sarah-Jayne Martin, a Chicago-based expert in financial operations and employee perk management at Quadient. The firm provides companies with financial automation software, including payments- and expense-related tools. The following has been edited for length and clarity.
Many companies offer perks to their employees to improve their working environment or build morale, often offered on the honor system. Instead of putting hard-line policies in place, many companies hope that people will be reasonable with perk usage.
But there's a gray area around what's considered "abuse," which happens when the perks aren't being used for their intended purposes.
Many times, employees don't necessarily feel like they're doing anything wrong. If they were manipulating their expense report, they'd know that that's wrong — but grabbing a six-pack of Coke to bring home to a party they're hosting that night might not feel that bad.
In the case of Meta, the intended purpose of offering GrubHub credits to employees is so that those who are remote or working late can eat. Where I think it crossed the line into taking advantage of the perk was when employees pooled their credits and purchased things besides food.
The abuse of perks is the kind of thing where if one person's doing it, maybe it's not that big of a deal — but if it becomes the culture, it really can negatively impact the company and employees in multiple ways.
I've seen cases where people in charge of ordering food for a monthly team lunch order an extra pizza so that they can take it home for their family. It doesn't seem like that big of a misuse, but they're definitely intentionally buying something with the company resources that they plan to use not for its intended purpose.
That can also happen with office snacks. Especially in the tech world, a lot of offices have snack bars and fridges where you can just help yourself to whatever's in there. The intended purpose is for people who are in-office to be able to grab a drink or a snack as needed throughout the day.
But then there are cases of people who pack up a cooler and take a bunch of those things home. Maybe they feel like it's there for them to take, but they're taking advantage of that situation.
Grabbing something to eat on your way home is, in my opinion, totally fine. But if you're taking a whole case of trail mix home with you, that's clearly not what it was intended for.
If you're working in a downtown office in a big city like New York, Chicago, or San Francisco, one of the company perks that some companies provide to come into the office is to provide parking passes or discounted parking so you can drive to the office. An abuse of that might be giving your parking pass to someone who's visiting from out of town, or taking a parking pass that's meant for on-site clients to use and using that for your own personal use.
A lot of organizations have negotiated contracts with travel companies that provide employees with a code for discounted pricing on hotels, flights, or car rentals. While it may be considered OK for an employee to use it to book personal travel, sharing that code with people outside the organization isn't using it for its intended purpose.
Some companies might offer gym memberships in the office building because they want employees to be able to exercise, be healthy, and have a break from their work. In that case, it wouldn't be appropriate for an employee to give their gym pass to their spouse to come in and use the gym.
I think the organization ultimately has the responsibility for drawing the boundaries of what's OK and what's a fireable offense.
That can be something as simple as, when rolling out a perk, saying something like, "The snack bar is here for employees who are in the office for meal times or for snacks. Be reasonable with what you take; taking large amounts of those supplies home isn't condoned."
If it's not clearly stated, employees may not feel like what they're doing is off-limits.
My advice for employees is to think about the intended purpose of the perks they're offered: Why am I being given this perk? And are my actions in line with that intention? Thinking from that perspective will probably make you realize when you're nearing an abuse of a perk.
Abusing perks could damage the relationships that the organization has created with other vendors.
In the example of gym memberships, the organization has probably negotiated discounted rates for company employees. If that gets abused and the gym finds out, it may retract the deal or the relationship between the company and the gym owner would sour. All of the people who've been using it appropriately could be impacted.
Misuse of resources also becomes a cost for the company. For example, if you're abusing the snack bar or using the photocopier to print your wedding invitations, it's a larger cost that the company has to bear.
It probably won't be so catastrophic that it impacts things like bonuses, but if enough people are abusing resources, it could put the financial stability of the company at risk — and impact whether the company is willing to spend money on perks in the future.
If you were reprimanded for abusing company perks and would like to share your story, email Jane Zhang at janezhang@businessinsider.com.
