The list of air-travel fiascos this past year reads like a verse of “We Didn’t Start the Fire”: A chunk of plane fell off mid-flight. Boeing workers went on strike. A CrowdStrike software issue grounded thousands of planes worldwide. A major airline merger was blocked. Passengers were terribly unruly.
And yet, in roughly that same time period, much about the experience of air travel actually went pretty well: Cancellations in the first half of this year (even with that software outage) were way down from the chaos of 2022, even amidst record-breaking travel days, and last year was by some metrics the safest on record. The Biden administration implemented new requirements for airlines to give passengers refunds for canceled or significantly changed flights and announced a new rule to crack down on airline junk fees. Flights are more affordable than they were decades ago, adjusted for inflation.
An air-travel paradox has emerged. As my colleague Charlie Warzel wrote earlier this year, “although air safety is getting markedly better over time, the experience of flying is arguably worse than ever.” Flying in 2024 is safe and relatively consumer friendly but also quite annoying, especially for the customers unwilling or unable to tack on the perks or upgrades that make it more pleasant. In most economy flying situations, seats are cramped, snacks are expensive, storage space is tight, tensions are high. Airlines are seeing record demand; the TSA is predicting that this week will be the busiest Thanksgiving travel week on record. But staffing shortages persist, adding to inconvenience for fliers.
Many of these frustrations are the fault of individual airlines. But a presidential administration’s approach to consumer welfare can play a meaningful role in the experience of flying (and what happens when things, inevitably, go wrong). Under President Joe Biden and Transportation Secretary Pete Buttigieg, the federal government pushed to block mergers that it saw as concentrating the industry in a way that might hurt consumers, and generally focused on consumer protections (sometimes to the ire of the industry). The Trump administration will likely take a more “business-friendly” approach, Henry Harteveldt, an industry analyst, told me. Former Representative Sean Duffy of Wisconsin, Trump’s pick to replace Buttiegieg as transportation secretary, used to be an airline lobbyist. Meanwhile, Project 2025 (which Trump has denied affiliation with) has identified airline consumer protection as a “problematic area.” And many Trump allies have also harshly criticized Federal Trade Commission Chair Lina Khan’s approach to antitrust policy. Trump—even if he doesn’t fully undo the regulations introduced under Biden—could curb some of the actions that are currently in motion but have not yet made their way to Congress, Harteveldt predicted.
In his first term, Trump’s administration bailed out the airline industry in the early days of the pandemic. And on the Friday after Thanksgiving in 2020, Trump’s Transportation Department quietly announced a new rule that redefined what counted as deceptive practices, to the benefit of airlines over consumers. The airline industry has high hopes for Trump’s next term: Delta’s CEO celebrated the end of an era of “overreach,” and Southwest’s CEO said he is optimistic that the next administration is “maybe a little less aggressive in terms of regulating or rule-making.”
The full scope of Trump’s plans for the airline industry isn’t yet clear, but in a statement announcing his transportation-secretary selection, Trump said that Duffy “will make our skies safe again by eliminating DEI for pilots and air traffic controllers.” Aviation officials have expressed concern that clean-fuel programs will be stymied under Trump, who has promised to repeal parts of Biden’s Inflation Reduction Act. And another initiative Trump floated during his first term—privatizing air-traffic control—may be revived in his next term (the overworked and sometimes dysfunctional Federal Aviation Administration is presently funded with federal dollars). If air-traffic control does indeed become run by a private company, consumers likely wouldn’t see a big difference in ticket prices, Harteveldt said, but it would be a huge change to the way the travel industry operates.
So much about travel is unpredictable, especially during busy weeks like this one. Will your flight be delayed? Will your boarding area be crowded with “gate lice” trying to skip the line? Will your seat be double-booked, and will the Wi-Fi work? Some of this uncertainty is just the reality of human experience—you could be seated next to a crying baby no matter who is president—but some of the experience will be shaped by the administration’s approach in the next four years. As Trump and his allies attempt to balance the interests of consumers and corporations in a massive, complicated, and closely watched industry, a big question is who will get priority.
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Stephanie Bai contributed to this newsletter.
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