Deliveroo is currently down – with hundreds locked out of the app and website.
Around 3,200 Deliveroo outages have been reported in the past 24 hours, according to Down Detector.
Deliveroo said: “We’re currently experiencing an issue with our app and website.
“We’re working hard to get back up and running ASAP. Thank you for your patience.”
It comes after The Sun investigated how Uber Eats and Deliveroo could cost you 74% extra if you use one of their services.
Shoppers are increasingly using delivery apps to order groceries from supermarkets.
The number of people turning to Uber Eats to get their shopping from stores such as Sainsbury’s, Co-Op and Waitrose has nearly doubled over the last two years.
Deliveroo has seen “strong growth” in the number of people ordering medium-sized baskets through the app, from stores including Asda, Morrisons, Sainsbury’s, Co-Op and Waitrose.
Many find it quicker and easier than ordering online directly with supermarkets as there is no need to book a delivery slot and the groceries usually arrive within an hour.
But apps often charge delivery and service fees, and supermarkets are also hiking the prices of their products if you order them this way.
To see how grocery costs compared, we first ordered a basket of 11 everyday items from Asda through Uber Eats, Morrisons through Deliveroo, and via Tesco’s instant delivery Whoosh service.
Although we expected some prices to be higher when ordered through apps, we were shocked to find some popular supermarket products cost up to three quarters more through apps such as Uber Eats and Deliveroo, compared with ordering a home delivery direct from the supermarket.
Overall, shoppers are paying around a quarter more — up to around £7.42 extra per basket — for exactly the same goods if ordered through a delivery app.
Buying the basket cost £27.62 direct from Morrisons, plus a £5 charge for a home delivery — a total of £32.62.
But the exact same items cost £34.05 if ordered from Morrisons via Deliveroo, plus £3.78 in service and delivery fees and charges, which took the total to £37.83.
It was even more expensive to order Morrisons groceries via Deliveroo HOP, where drivers pick up items direct from a Deliveroo warehouse instead of the store.
The groceries cost £35.26 — 28 per cent more than the in-store price — and the fees and charges added £4.78, taking it to a total of £40.04.
It was then a similar picture with Asda.
In total, ordering the basket of groceries through Asda’s website cost £27.38, plus a home delivery charge of £4.50 and a £3 fee for ordering less than £40 worth of shopping. In total, it cost £34.88.
But exactly the same products cost £33.95 when ordered through the Uber Eats app, which was £6.57 more — a price increase of 24 per cent.
Including service and delivery fees and charges of £7.38, our shopping cost £41.33 on the app — 18 per cent more overall.
Want to save money on your Deliveroo purchase? Then head to Sun Vouchers where you can get discounts and voucher codes from Deliveroo.
