The Railway Board has asked all 17 zones to take action against officials who cause inconvenience to passengers by not feeding any data or by providing incorrect data in the passenger information system on the status of trains.
The board has also directed the zones to integrate various passenger information display boards installed at stations with the National Train Enquiry System (NTES) to bring consistency and ensure correct and reliable display of train information.
The NTES website provides real-time train running status and coach composition among other information. Besides this, train indicator boards installed on platforms display train numbers, their names and running status. Passengers can also locate the coach position of the arriving trains through the coach guidance system on the platforms.
The Railway Board, in its letter to the zones dated September 27, stated that passenger information systems like coach guidance systems and train indicators boards at rail stations a
