Novato has launched an advice center aimed at streamlining the permit process for homeowners, businesses and developers.
The program, called Novato Permit Connections, is a drop-in consultation service at 922 Machin Ave. It covers areas such as planning, building, public works and code enforcement.
The program also offers information on permitting procedures with the Novato Fire Protection District, the North Marin Water District and the Novato Sanitary District.
The service is available the first and third Thursday of every month from 9 to 11 a.m.
Mayor Pro Tempore Tim O’Connor said the city has made it a priority to find ways to enhance service delivery in a number of areas, and community feedback pointed toward the permitting process as an area of potential improvement.
“We have a series of improvements planned for the coming months, and the Novato Permit Connections system is one of the most impactful changes we are planning to make,” O’Connor said. “This new system will allow us to help our residents navigate the complexity of dealing with multiple agencies by providing a single resource to help.”
The city’s permitting requirements are governed by ordinances, zoning regulations and building code requirements dictated by the state.
Novato Permit Connections is intended to review permit applications for accuracy and completeness to expedite the process of approval. Along with the process, the city has updated permit applications to make them more user-friendly, as well as developed new completeness checklists and guides.
“An informed permit application is an expedited permit application,” said Clare Hartman, director of the Community Development Department. “We’ve joined forces with our local partners to enhance the customer experience during the permitting process. For the first time, city, fire, water and sanitation staff are together in one location and ready to answer your questions and provide the resources you need to move your projects forward efficiently.”
Dozens of permits are available through the city for a variety of functions. The cost for permits varies based on the work being conducted or the function being sought, and is outlined by the city’s master fee schedule.
Building permits and the codes that govern them vary based on the type and scope of the project. A property owner or builder will have one permit, for example, while a licensed contractor must apply for another.
Not all permits are related to construction. The Public Works Department manages permits for encroachment or grading. The Planning Department manages permits that allow residents to conduct a business out of their home. The Police Department manages permits for special event and parades; concealed weapons; photography and filming; charity solicitations; and activities such as fortune telling and bingo.
Councilmember Rachel Farac said the collective effort of collaborating agencies and partners made Novato Permit Connections possible.
“This initiative fosters a more accessible and efficient pathway for home and business improvements,” she said.
