December 5, 2013Chris BeallUncategorizedFor years as a sales professional I travelled the country and always used Hertz – they knew me, my travel preferences, and their service is impeccable. The business value – 1) I knew I could always get a car, 2) they always knew my preferences as far as insurance and size of vehicle, and 3) they just knew that I don’t prepay for gas, so they NEVER asked.In the past 90 days, I’ve attempted to make the move to Enterprise Rent A Car to save a few bucksand as a result received POOR customer service. In the past 6 weeks, I’ve made 4 trips to Denver, CO and used Enterprise Rent A Car each time. Two weeks ago, when I picked up a car the agent said, “we don’t show that you have insurance on file and before I can rent you a car, we need to have it on file, or you have to buy insurance from us for this trip”. I shared that this was not the case the last trip to Denver or any other trips to San Francisco that I’d made throughout 2013. The agent finally said...
