Microsoft has responded to Delta Air Lines’ criticism of Windows and CrowdStrike after the giant IT outage last month. Delta CEO Ed Bastian wants compensation from both CrowdStrike and Microsoft for the estimated $500 million Delta lost due to the outage. Now, Microsoft says Delta refused its free help on multiple occasions and even ignored an email from CEO Satya Nadella to Bastian.
“Microsoft empathizes with Delta and its customers regarding the impact of the CrowdStrike incident. But your letter and Delta’s public comments are incomplete, false, misleading, and damaging to Microsoft and its reputation,” says Mark Cheffo, co-chair of Dechert’s global litigation practice, in a letter on behalf of Microsoft to Delta’s lawyers.
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