Telecom regulator Trai's new quality of service norms with stricter provisions have come without much change in challenges that telecom operators face on ground in terms of roll-out, illegal transmitters etc, industry body COAI said on Sunday.
The Telecom Regulatory Authority of India (Trai) has issued new quality of service rules on Friday, making it mandatory for telecom operators to compensate subscribers in case of service outages for more than 24 hours at a district level.
Trai has also increased the penal amount to Rs 1 lakh from Rs 50,000 for failing to meet each quality benchmark under the new rules.
The regulator has introduced a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for different scales of rule violations and submitting false report under revised regulations -- "The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024".
Cellular Operators Association of India ..
