Learn what to do if you have trouble streaming a movie or TV show over a Wi-Fi or cellular connection. Update to the latest version of the Apple TV app Update your Apple device to update the Apple TV app. If you're using a PC, update to the latest version of Windows and your device's drivers. Then update the Apple TV app for Windows in the Microsoft Store. If you're using a compatible smart TV, streaming device, or gaming console that's connected to the internet, the Apple TV app should update automatically. If you need help, you can contact the manufacturer or learn how to get the Apple TV app on your device. If the movie or TV show won't start playing After each step, try to stream or download the movie or TV show again. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.If you're having trouble signing in with your Apple ID, you can reset yo...
