More attention needs to be paid to the plight of passengers on stranded trains, according to the Office of Rail and Road.The ORR commissioned a report in co-operation with Transport Focus which examined what happened after four trains had come to a stand in mid-section in December last year. The report concluded that although there is useful guidance, it is not always followed. Some passengers said that although there evidently were procedures for staff to follow, ‘no one really knew what they were’.
