Employees want more feedback, and managers want to give them more feedback. So what’s getting in the way? Outdated notions of what performance reviews should look like.
Cynthia, a salesperson who works remotely, is struggling to meet her sales goals. As her manager, you’re not sure what to do. A few years ago, it would have been easy to drop by an employee’s desk, casually ask how things are going, and see what they’ve been working on. But Cynthia works in another part of the country, and you’ve never actually met in person.
