Employees' Provident Fund Officers' Association has sought the Union Labour Minister's intervention to improve the information technology infrastructure of the retirement fund body.
In a letter to the minister earlier this week, the EPF Officers' Association (EPFOA) said it has been regularly submitting requests for urgent interventions to upgrade the EPF IT systems software, hardware, IT manpower - which are causing acute strain on EPF manpower and adversely affecting EPFO services.
The situation has now turned serious with officers and offices reporting significant system deficiencies on a daily basis, the association said.
Severely inadequate EPFO IT systems and resultant service bottlenecks are adversely affecting EPF services, it added.
The EPFO application software serves as the foundational component of its service delivery infrastructure.
The body said it is the primary platform through which our regional offices process and adjudicate member claims.
In recent times, the
