Travel chaos at Heathrow Airport as ‘IT outage’ leaves passengers stranded on planes and ‘waiting hours’ for bags

THERE is travel chaos at Heathrow Airport after an “IT outage left passengers stranded on planes and “waiting hours” for bags.

Taking to X, one person wrote: “Chaos at Heathrow terminal 5. No information. IT system down. We waited one and a half hours for baggage and are now on our way home without bags.

@ecewr/X

Some of the scenes at Heathrow[/caption]

@jcreedy/X

The airport has apologised to customers[/caption]

“We have to claim and have them delivered. Information would have been good – no one to say what was happening.”

Another person added: “Hey @HeathrowAirport Where’s my baggage? Been waiting at terminal 5 for BA929 luggage from Tirana, but nothing has been delivered. You’ve made a weird announcement that we’ve got to wait for 2 hours before we can fill in a form. WHAT’S HAPPENING?”

The incident comes days after a major outage at Manchester Airport plunged flights into chaos.

A spokesperson for Heathrow Airport responded: “We are sorry to hear that you have not yet received your luggage, and can appreciate the frustration caused.”