Kela seeks feedback to enhance English-language services
Kela has initiated a customer survey targeting users of its English-language website, aiming to refine and enhance the services provided to its diverse clientele. Recognizing the importance of equity and accessibility, Kela is reaching out to English speakers to better understand their needs and improve their experience on the kela.fi platform.
The survey focuses on assessing the effectiveness of the website's navigation and the accessibility of its content, aiming to identify areas of excellence as well as opportunities for improvement.