Apple gets smart about tech support and genAI
Self-healing machines are becoming a reality, one generative AI (genAI) fault diagnosis tool at a time; one day, even your iPhone will tell you when it thinks it has a problem.
That’s the logical next step to this Apple AI story from MacRumors, which explains that the company is, quite logically, building a ChatGPT-like tool allegedly called “Ask.”
Ask is a focused assistant trained using Apple’s own tech support data. It might use technology similar to the LLMs used by ChatGPT tools, but is built for a narrower and more defined set of tasks: tech support.